Agenda

1. The historic fines that have been issued to Maltese operators by the British regulator. We have already had some big ones and there are going to be even bigger ones before we are finished.
2. The AML and SR shortcomings that have caused the non-compliance. Some of these are extremely serious and raise questions not just about compliance but about business ethics more widely.
3. The culture of VIPs and the refusal of businesses to question high-spenders. VIPs are beginning to turn into liabilities, not assets.
4. The adequacy of corporate governance in implementing business-wide compliant practice and the corporate priority afforded to compliance.
5. The seniority and remuneration of compliance professionals within regulated businesses, their representation at board level.
6. The ability of compliance processes and structures actually to function sufficiently professionally to protect businesses and consumers.

A controversial and independent presentation on how current sector approaches taken to tackle crime in gambling and further problem gambling are flawed, together with a way the sector can properly address these issues.

Employee Engagement has now become a common term within organisations. It is seen as the one of the primary enablers of effective talent retention and thus superior business performance, leading organisations to invest a lot of money and time in measuring and improving employee engagement. However, are organisations defining employee engagement correctly? Are they accurately measuring it? Are their employee engagement initiatives actually working?

If an organisation truly wants to improve organisational performance through employee engagement, it must obtain an understanding of what is driving engagement/disengagement levels in their organisation. By looking at the drivers related to engagement, organisations will get a clearer picture of and define what is truly working and what can be improved. This, in turn, supports developing an engagement strategy that generates more tangible results.

Through this, organisations will be in a better position to make changes to transform their weaknesses into strengths. This will prevent organisations from succumbing to their worst enemy: stagnation, and take a step towards staying dynamic, current and relevant. Organisations will also be able to track data over time and determine whether improvement implementations are truly affecting desired areas for change. Employee engagement is not a short term initiative but a process that takes time and effort to develop, improve, and sustain.

This session will focus on the why engagement is so important, what the real drivers of engagement are, what the iGaming Industry can do to measure engagement, and how they can ultimately benefit from having a thoroughly engaged workforce. Highly engaged employees give that little extra effort because they care about the company. They care, because they feel someone is caring for them.

There is very little standardisation in regulatory models globally, as each country tailors its regulation, including setting different operating standards, focusing on different types of gambling, and enacting different regulatory restrictions. However an effective regulatory regime may help achieve benefits including: protecting consumers; generating tax revenues and other economic benefits; keeping gambling crime free; and retaining sports integrity.

As countries open up to different forms of gambling, there are huge opportunities available to operators however it will be important to get regulation right. Engaging with governments in these markets presents very different challenges compared to engaging with more mature regulators and Governments. This talk will cover some countries that are likely to be of interest in Latin America, the challenges of engaging with such governments and the importance of getting it right.

This session will focus on providing you a current update of the impacts of deregulation in U.S. markets, specifically surrounding the repeal of PASPA and online expansion. We will discuss the vast opportunity and further globalization of the gaming markets, while providing insights on the various aspects on regulation and market entry points to consider.

Advances in Artificial Intelligence (AI) and shifts in mobile and wearable technology are creating a new customer interaction paradigm. We have entered the age of conversational experience.

Whether it's talking to SIRI or interacting with a bank's bot, volumes of users ate having conversations with brands.

AI can hyper-personalise the interaction with users. At its heart this means rethinking customer interaction on a 1:1 level, where we treat every customer uniquely as an individual and design a customised experience for each.

To capture value in this growing segment, businesses are experimenting with different strategies, technologies, and opportunities, all of which require large investments. Dr. Gege Gatt, CEO of AI company: EBO.AI will discuss the key shifts in business which are changing the enterprise landscape.

The presentation will provide you with an opportunity to restart conversations with your customers, at scale.

An overview of how a bridge is being created between blockchain and gaming in order to accelerate industry adoption and how DLT can help put power back in the hands of gamers and developers as opposed to the publishing and marketing companies.

Also referred to as digital labour, Robotic Process Automation (RPA) is a method used to automate predictable, repetitive, mundane and unappealing processes and tasks that were considered to be achievable only by human employees. Software can be used to emulate and automate the steps usually performed by people in an organisation in a much faster and more accurate way. Using bots will free-up time for employees that can be invested in tasks with much greater added value. The following are some areas where RPA can be heavily used to automate tasks:

- Administrative tasks (KYC, Verification, Risk Management)
- Accounting & Finance (Invoice processing, Bank reconciliations)
- Payroll (Personnel Data correction, adjustments)
- CRM/ERP (multiple data-entry points)

Statistics show that up to 45% of activities individuals currently perform in the workplace can be automated using already demonstrated technologies directly impacting the bottom-line. Apart from this, the usage of RPA drives up employee engagement which in today’s world is a crucial element within an organisation.

At the higher end of the automation spectrum which usually comes later in the automation journey, RPA can be combined with more advanced cognitive technologies to perform complex tasks that have historically required human intelligence and situational analysis. These kinds of cognitive systems can support employees by responding to customer inquiries, conducting research, or providing quick and accurate answers to business questions.

The time to start – is NOW!

Indeed – what we experience in the 21st century is no ordinary disruption. On second sight trends and developments seem to be neither better nor worse, but rather different.

The world’s economy is changing at a pace never witnessed before. A radically different world is forming. 7 major disruptive forces are the drivers behind the greatest changes ever seen in the global economy. Each on its own is breathtaking. The change is happening 10 times faster and at 300 times the scale, or roughly 3,000 times the impact. We entered a century of near-constant discontinuity. Competitors can rise in almost complete stealth and burst upon the scene. Vast new markets are conjured seemingly from nothing. Many of the long-standing trends that made life so pleasant have changed significantly or even broken decisively. And - that’s the new normal. That’s why leaders, entrepreneurs, executives and managers should be alerted and boldly reset their intuitions, swiftly adjust to a new reality and update their thinking, awareness and decision patterns.

As Bill Gates 1996 aptly stated: “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten. Don't let yourself be lulled into inaction”.

Part one of this keynote will address a brief general overview of 6 of 7 the game changing forces: the rapid urbanisation; new and refined materials, next-gen genomics and nano-technology; demographics; the energy challenge; globalisation and entrepreneurship.

Part two will provide more insights in the 7th force - the digital arena - and diving into an outlook on the Emerging Technologies and the status quo of Artificial Intelligence: Businesses will buy “intelligent” algorithms instead of software in the future as they are the fuel for IoT, automation, and customisation. And machine learning is a very powerful thing. But the roadmap to a full or general AI is still a hugh challenge and a very long way to go. On the one hand, so far we only understand a fraction of how our brain functions, and on the other hand, the validity of Moore's law, which states that the performance of processors doubles every 18 months at no extra cost, is coming to an end. What might we have to expect in the future in this field and how to deal with it? Is there a chance that AI could beat our highly efficient miracle of a brain with its 85 billion neurones and up to 1,000 trillion synapses (as many as there are leaves on all trees in the Amazon rainforest) in the future?

Pecha Kucha, or chit-chat, in Japanese, is a presentation style in which 20 slides are shown for 20 seconds each. The format aims to keep presentations concise and fast-paced and it’s a great opportunity for the audience to be exposed to a large number of theme/s topics/ ideas in a short amount of time. Images which connect seamlessly accompanied by a developed narration are the only ‘rules’ which gives you some space to play around with the ideas/ themes to be covered.

p class="text" style="text-align: justify"> 1. The historic fines that have been issued to Maltese operators by the British regulator. We have already had some big ones and there are going to be even bigger ones before we are finished.
2. The AML and SR shortcomings that have caused the non-compliance. Some of these are extremely serious and raise questions not just about compliance but about business ethics more widely.
3. The culture of VIPs and the refusal of businesses to question high-spenders. VIPs are beginning to turn into liabilities, not assets.
4. The adequacy of corporate governance in implementing business-wide compliant practice and the corporate priority afforded to compliance.
5. The seniority and remuneration of compliance professionals within regulated businesses, their representation at board level.
6. The ability of compliance processes and structures actually to function sufficiently professionally to protect businesses and consumers.

A controversial and independent presentation on how current sector approaches taken to tackle crime in gambling and further problem gambling are flawed, together with a way the sector can properly address these issues.

There is very little standardisation in regulatory models globally, as each country tailors its regulation, including setting different operating standards, focusing on different types of gambling, and enacting different regulatory restrictions. However an effective regulatory regime may help achieve benefits including: protecting consumers; generating tax revenues and other economic benefits; keeping gambling crime free; and retaining sports integrity. As countries open up to different forms of gambling, there are huge opportunities available to operators however it will be important to get regulation right. Engaging with governments in these markets presents very different challenges compared to engaging with more mature regulators and Governments. This talk will cover some countries that are likely to be of interest in Latin America, the challenges of engaging with such governments and the importance of getting it right.

This session will focus on providing you a current update of the impacts of deregulation in U.S. markets, specifically surrounding the repeal of PASPA and online expansion. We will discuss the vast opportunity and further globalization of the gaming markets, while providing insights on the various aspects on regulation and market entry points to consider.

Advances in Artificial Intelligence (AI) and shifts in mobile and wearable technology are creating a new customer interaction paradigm. We have entered the age of conversational experience.

Whether it's talking to SIRI or interacting with a bank's bot, volumes of users ate having conversations with brands.

AI can hyper-personalise the interaction with users. At its heart this means rethinking customer interaction on a 1:1 level, where we treat every customer uniquely as an individual and design a customised experience for each.

To capture value in this growing segment, businesses are experimenting with different strategies, technologies, and opportunities, all of which require large investments. Dr. Gege Gatt, CEO of AI company: EBO.AI will discuss the key shifts in business which are changing the enterprise landscape.

The presentation will provide you with an opportunity to restart conversations with your customers, at scale.

An overview of how a bridge is being created between blockchain and gaming in order to accelerate industry adoption and how DLT can help put power back in the hands of gamers and developers as opposed to the publishing and marketing companies.

Also referred to as digital labour, Robotic Process Automation (RPA) is a method used to automate predictable, repetitive, mundane and unappealing processes and tasks that were considered to be achievable only by human employees. Software can be used to emulate and automate the steps usually performed by people in an organisation in a much faster and more accurate way. Using bots will free-up time for employees that can be invested in tasks with much greater added value. The following are some areas where RPA can be heavily used to automate tasks:

- Administrative tasks (KYC, Verification, Risk Management)
- Accounting & Finance (Invoice processing, Bank reconciliations)
- Payroll (Personnel Data correction, adjustments)
- CRM/ERP (multiple data-entry points)

Statistics show that up to 45% of activities individuals currently perform in the workplace can be automated using already demonstrated technologies directly impacting the bottom-line. Apart from this, the usage of RPA drives up employee engagement which in today’s world is a crucial element within an organisation.

At the higher end of the automation spectrum which usually comes later in the automation journey, RPA can be combined with more advanced cognitive technologies to perform complex tasks that have historically required human intelligence and situational analysis. These kinds of cognitive systems can support employees by responding to customer inquiries, conducting research, or providing quick and accurate answers to business questions.

The time to start – is NOW!

Indeed – what we experience in the 21st century is no ordinary disruption. On second sight trends and developments seem to be neither better nor worse, but rather different.

The world’s economy is changing at a pace never witnessed before. A radically different world is forming. 7 major disruptive forces are the drivers behind the greatest changes ever seen in the global economy. Each on its own is breathtaking. The change is happening 10 times faster and at 300 times the scale, or roughly 3,000 times the impact. We entered a century of near-constant discontinuity. Competitors can rise in almost complete stealth and burst upon the scene. Vast new markets are conjured seemingly from nothing. Many of the long-standing trends that made life so pleasant have changed significantly or even broken decisively. And - that’s the new normal. That’s why leaders, entrepreneurs, executives and managers should be alerted and boldly reset their intuitions, swiftly adjust to a new reality and update their thinking, awareness and decision patterns.

As Bill Gates 1996 aptly stated: “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten. Don't let yourself be lulled into inaction”.

Part one of this keynote will address a brief general overview of 6 of 7 the game changing forces: the rapid urbanisation; new and refined materials, next-gen genomics and nano-technology; demographics; the energy challenge; globalisation and entrepreneurship.

Part two will provide more insights in the 7th force - the digital arena - and diving into an outlook on the Emerging Technologies and the status quo of Artificial Intelligence: Businesses will buy “intelligent” algorithms instead of software in the future as they are the fuel for IoT, automation, and customisation. And machine learning is a very powerful thing. But the roadmap to a full or general AI is still a hugh challenge and a very long way to go. On the one hand, so far we only understand a fraction of how our brain functions, and on the other hand, the validity of Moore's law, which states that the performance of processors doubles every 18 months at no extra cost, is coming to an end. What might we have to expect in the future in this field and how to deal with it? Is there a chance that AI could beat our highly efficient miracle of a brain with its 85 billion neurones and up to 1,000 trillion synapses (as many as there are leaves on all trees in the Amazon rainforest) in the future?

Pecha Kucha, or chit-chat, in Japanese, is a presentation style in which 20 slides are shown for 20 seconds each. The format aims to keep presentations concise and fast-paced and it’s a great opportunity for the audience to be exposed to a large number of theme/s topics/ ideas in a short amount of time. Images which connect seamlessly accompanied by a developed narration are the only ‘rules’ which gives you some space to play around with the ideas/ themes to be covered.

Employee Engagement has now become a common term within organisations. It is seen as the one of the primary enablers of effective talent retention and thus superior business performance, leading organisations to invest a lot of money and time in measuring and improving employee engagement. However, are organisations defining employee engagement correctly? Are they accurately measuring it? Are their employee engagement initiatives actually working?

If an organisation truly wants to improve organisational performance through employee engagement, it must obtain an understanding of what is driving engagement/disengagement levels in their organisation. By looking at the drivers related to engagement, organisations will get a clearer picture of and define what is truly working and what can be improved. This, in turn, supports developing an engagement strategy that generates more tangible results.

Through this, organisations will be in a better position to make changes to transform their weaknesses into strengths. This will prevent organisations from succumbing to their worst enemy: stagnation, and take a step towards staying dynamic, current and relevant. Organisations will also be able to track data over time and determine whether improvement implementations are truly affecting desired areas for change. Employee engagement is not a short term initiative but a process that takes time and effort to develop, improve, and sustain.

This session will focus on the why engagement is so important, what the real drivers of engagement are, what the iGaming Industry can do to measure engagement, and how they can ultimately benefit from having a thoroughly engaged workforce. Highly engaged employees give that little extra effort because they care about the company. They care, because they feel someone is caring for them.